Return and Refund Policy
At HomeAppliances.com.pk, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase of home or kitchen appliances, we offer a comprehensive return and refund policy outlined below:
Returns
Eligibility for Returns:
- Products must be returned in their original condition, unused, and with all original tags, packaging, and accessories.
- Customers may be required to provide valid proof of purchase, such as an order confirmation or receipt, to initiate the return process.
- Items that have been customized or personalized may be non-returnable unless there is a defect or error on the part of the homeappliances.com.pk.
- Returns must be initiated within 7 days from the date of delivery.
- Provide unboxing videos and photos to prove that the product is defective.
Non-Returnable Items:
Products that match the exact specifications as outlined on the product page and are in the same condition as delivered may not be eligible for return.
Return Process:
- To initiate a return, please contact our customer service team at info@homeappliances.com.pk or +92 331 3073 235.
- Once our team approves the return after carrying out checks as mentioned above, securely package the item along with all accessories and documentation.
- Include the order number on the package and ship it to the provided return address.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
Refunds
Refund Eligibility:
Upon receiving the returned item, our team will inspect it to ensure it meets the return eligibility criteria.
Refunds will be processed for eligible items returned within the stipulated time frame.
Refund Process:
Once the returned item is approved, refunds will be issued to the original payment method used during the purchase.
Please allow 30 business days for the refund to reflect in your account, depending on your payment provider.
Non-Refundable Items:
Shipping costs, if any, are non-refundable.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a full refund.
Exchanges (if applicable)
If you require an exchange for the same item due to damage or defect, please contact us immediately for further assistance.
Contact Us
For any queries regarding returns, refunds, or exchanges, please contact our customer service team at info@homeappliances.com.pk or +92 331 3073 235.
Please note that this Return and Refund Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates or modifications.
Thank you for choosing HomeAppliances.com.pk for your home and kitchen appliance needs.